Texts
Reminders go out. Replies come back to one place.
Cleanbook texts each client before their cleaning, from a number that belongs to your business. When they write back, it shows up in Messages, not on your personal phone.
14 days of Pro, free. No card to start.
Reminders
Fewer locked doors and forgotten keys.
Set it up once. Every cleaning on the schedule gets its reminder.
When it goes out
24 hours before by default. Add 2 hours or 48 hours before, or your own timing. Up to 5 reminders per cleaning.
What it says
Edit the wording. Fill in the client's name, the date and time, the address, and links to confirm or open the portal.
Per client
Use your standard reminder, a custom one for a particular client, or none at all.
Messages
Two-way texting from the business number.
A client asks to move to Friday. You answer from Cleanbook, on your computer or your phone, and the whole conversation stays with that client.
- One thread per client, next to the reminders you sent
- Start a text from the client's page
- STOP and HELP replies handled for you
Money texts
Pay links by text, without copy and paste.
When the job is done
Turn it on and the client gets a text with the pay link as soon as the cleaning is marked done.
When the invoice is sent
A short text with the amount and the link, from your business number.
When it is late
Optional reminders before the due date, on the day, and after. You choose the timing.
Setting it up
Three steps, once.
Texting is on Pro. The trial includes it, so you can set it up during the trial.
Pick a business number
Choose a local number in Settings, Texts. It is billed monthly on its own.
Register with the carriers
US carriers require it for every business that texts. Fill out the form in the app. Review usually takes a few days.
Turn on reminders
Choose the timing and the wording. Every cleaning from then on gets its reminder.
What texting costs
Business number
The carrier's monthly price for a US local number, rounded up to the next dollar.
Included
100 texts a month, sent or received.
After that
2 cents a text. Texts are never cut off.
Texting questions
What does texting cost?
Texting is on Pro. Your business number is billed monthly at the carrier's price for a US local number, rounded up to the next dollar. Each month includes 100 texts, sent or received. After that it is 2 cents a text.
How soon can I start texting?
Carriers require every business that texts to register first. You fill that out in Cleanbook under Settings, Texts. Review usually takes a few days, and texts start once it is approved.
Can clients text back?
Yes. Replies land in Messages, one thread per client, next to the reminders you already sent them.
What if a client does not want texts?
If they reply STOP, Cleanbook stops texting that number. You can also turn reminders off for one client.
Stop sending reminders by hand.
Texting is on Pro. Start the 14-day trial and set up your number.
14 days of Pro, free. No card to start.