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Cleanbook

Support

Stuck? Email us.

Something broke, billing looks wrong, or you cannot find a setting. A real person reads every message.

Email support

support@getcleanbook.com

Include your business name and the email you log in with. A screenshot helps.

Email support

Common questions

How we handle your data is in the Privacy Policy. The rules for using Cleanbook are in the Terms of Service.

I cannot sign in

Use the email you signed up with at https://app.getcleanbook.com/login. You can also ask for a reset link from the sign-in page. If you still cannot get in, email support@getcleanbook.com from that address and we will help.

Plans, cards, and receipts

Open Settings, Plan in the app to choose or switch plans. Manage billing opens Stripe, where you can change your card, see receipts, or cancel.

Reminder texts are not going out

Texting needs three things: the Pro plan, a business number, and an approved carrier registration. Settings, Texts shows where each one stands. Also check that the client has not replied STOP.

Taking card payments

Connect Stripe under Settings, Payments, on either plan. Once Stripe finishes its checks, invoices can be paid by card and you can charge cards on file. Payouts go from Stripe to your bank.

Adding a cleaner

Go to Settings, Team and invite them. Set up a login if they should see their own schedule and clock in. Leave it off if you only need to schedule them.

Deleting your account

On the web, go to Settings, Account, Delete account. The confirmation lists what will be removed before anything is deleted.

Back to the schedule

The app is at app.getcleanbook.com.

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