Support
Stuck? Email us.
Something broke, billing looks wrong, or you cannot find a setting. A real person reads every message.
Email support
support@getcleanbook.comInclude your business name and the email you log in with. A screenshot helps.
Email supportCommon questions
How we handle your data is in the Privacy Policy. The rules for using Cleanbook are in the Terms of Service.
I cannot sign in
Use the email you signed up with at https://app.getcleanbook.com/login. You can also ask for a reset link from the sign-in page. If you still cannot get in, email support@getcleanbook.com from that address and we will help.
Plans, cards, and receipts
Open Settings, Plan in the app to choose or switch plans. Manage billing opens Stripe, where you can change your card, see receipts, or cancel.
Reminder texts are not going out
Texting needs three things: the Pro plan, a business number, and an approved carrier registration. Settings, Texts shows where each one stands. Also check that the client has not replied STOP.
Taking card payments
Connect Stripe under Settings, Payments, on either plan. Once Stripe finishes its checks, invoices can be paid by card and you can charge cards on file. Payouts go from Stripe to your bank.
Adding a cleaner
Go to Settings, Team and invite them. Set up a login if they should see their own schedule and clock in. Leave it off if you only need to schedule them.
Deleting your account
On the web, go to Settings, Account, Delete account. The confirmation lists what will be removed before anything is deleted.
Back to the schedule
The app is at app.getcleanbook.com.